On-boarding – improving recruitment and retention
By Jamie Harwood on October 4, 2019
Using Think Learning’s unique workflow and on-boarding portal
Your first few weeks in a new company has a huge impact on your perception of the organisation, your new colleagues and managers. The technology a company invests in for its workforce, the culture of the business, how welcomed and supported you feel at the start will set a tone for the business and your new job.
On-boarding new employees effectively plays a crucial role in employee retention, turnover and performance and technology can improve the experience for employee and employer alike. It can create a more efficient on-boarding process through automation, and it can increase engagement and productivity in new employees.
In the NHS, and healthcare generally, reducing the time to hire and associated on-boarding activities through streamlined processes significantly reduces agency staff and locum costs. And once employees are using Totara they will be self-managing their personal and professional development. This will benefit managers and L&D teams through improve education reporting and reduced administration but long term, self-service access to personal and professional skills development and effective appraisals will improve retention, retain talent and reduce recruitment costs.
Training is essential for new starters yet on-boarding and engagement is much more than a list of 10 statutory training courses they have to wade through.
To welcome people to your business in the most efficient way we create user-friendly, simple screens specifically for pre-hire content and new starter forms. Audiences (based on your HR data) gives access to these features ensuring people see the right courses and forms based on their specific need. The information and dashboards they see can contain blocks, activities, course lists and HTML content. Here’s a typical example of the content elements – each of these tiles is clickable to view your bespoke content, and with links and tiles we can create an unlimited number of pages of pre-hire and on-boarding content.
We can also lock down other parts of your Totara site so, for example, pre-hire users can’t search or browse for content that’s not directly relevant to them.
Pre-hire training can be tracked
We can use Totara’s powerful audience and certification tools to target mandatory training to pre-hires; they can log in to Totara before their start date and complete e-learning, meaning they hit the ground running and less of the valuable first-week induction/on-boarding time is spent completing mandatory training.
Because the individuals on Totara retain the same account as they move from pre-hire to employment, their record of training stays with them automatically, with no work required by L&D to transfer records saving time and improving customer service.
“Think’s onboarding solution is the first in our sector
that links pre-hire and post-hire learning processes,
and their workflow tool is significantly the most cost
effective we’ve seen.”
On-boarding forms and workflow management
We’ve built a uniquely powerful workflow management enhancement in Totara, which is only available to our clients. Workflow can be used to automate forms that would otherwise be on paper, email or alternative expensive on-boarding solutions. Staff who are at the pre-hire stage will see a list of forms that they need to complete, and their progress can be tracked via reports available to your recruitment or L&D teams. Data from forms can be exported from Totara or automatically emailed to your HR/payroll teams. This helps NHS organisations work towards the vision of a paperless future and improved back office efficiency.
Clients are currently using Think’s Workflow Tool to automate processes including:
- Equal opportunities monitoring
- Right to work information/declaration
- Health assessment questionnaire
- New joiner general questionnaire and personal detail
- Uniform ordering
- Pension and beneficiary forms
The new starter process is key
The precise approach to be utilised for pre-hire LMS access will be determined by your current ‘new starter’ process (particularly in relation to the setup of organisation system user accounts). If we integrate Totara with your Active Directory, this may have a bearing on pre-hire access as will the timing of data being entered into your HR system.
Whichever process you follow, we’ll draw on our knowledge and experience from the past several years working exclusively with Totara and our client base to find an on-boarding solution that works for you and your organisation.
To find out more get in contact us for an informal conversation here.
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